Utilities

Modernizing Utilities with Digital-First Engagement & Payments

Tilli helps utility providers across water, gas, electric, and broadband transform the way they interact with customers—boosting collections, improving service experiences, and simplifying operations.

With our platform tools—Nudge, tilliPay, and tilliX—utilities can shift to proactive, intelligent, and customer-centric communications and payment flows.

Why Utilities Choose Tilli

Faster Cash Flow: Collect payments earlier with frictionless on-demand billing and embedded payment links.
Reduced Service Calls: Automate reminders, confirmations, and alerts to cut call volumes and manual resolution.
Improved Regulatory Compliance: Track, timestamp, and validate all communication and financial interactions.
Better CX, Lower Churn: Send personalized nudges to customers via SMS, email, IVR, and WhatsApp.

Smart Utility Use Cases with Tilli

Nudge: Personalized Notifications at Scale

Use targeted, contextual alerts to inform, engage, and convert customers—right before action is needed.

Use Cases

New Invoice Notifications
Payment Reminders
Dunning/Collections Alerts (Late Payments)
Turn-Off & Turn-On Notifications
Outage & Weather Alerts
Regulatory Change Notices
Move-In / Move-Out Confirmations
Service Order Status
Loyalty Program Promotions
Emergency Alerts & Public Notices

Channel Options: SMS, Email, IVR, WhatsApp, Mobile Push

tilliPay: Frictionless & Intelligent Payment Flows

Enable frictionless payment journeys with secure, flexible, and branded digital experiences across all channels and devices.

Use Cases

Expirable On-Demand Payment URLs (e.g. Order → Pay → Invoice)
Mobile Field Payments for Technicians
AutoPay Setup, Confirmation, and Management
Scheduled Bill Pay & Recurring Plans
Refunds via eCheck or Card
Security Deposits with Payment Requests
Payment Plans & Agreements
Card Returns & Chargeback Flows

Payment Methods Supported: Credit/Debit Card, ACH, Digital Wallets, Pay-by-Link

tilliX: Real-Time Insights to Optimize Every Touchpoint

Deliver actionable visibility into engagement, payment behaviors, and operational efficiency through robust analytics.

Use Cases

Customer Payment Propensity Modeling
Bill Presentment Engagement Tracking
Campaign Performance (e.g., Dunning Nudge Effectiveness)
Service Order Resolution Analytics
Appointment & Outage Communication Insights
Churn Risk Prediction

View Types: Individual Dashboards, Regional Heatmaps, Executive KPIs (Bold)

Real-Time Actions Enabled by Tilli

Scenario	Digital Experience Enabled
Invoice Issued	Customer receives an interactive summary + first-time authenticated payment URL
Reminder Before Due Date	Re-engagement with embedded bill & payment link
Late Payment / Collections	Urgent Nudge + Secure Pay Link + Dispute Flow
Turn-Off & Turn-On	Info Nudge + Real-time Status + Appointment Scheduling
Move-In / Move-Out	Confirmation + Refund Form + Identity Verification
KYC & Regulatory Compliance	Intake Form + File Upload + OTP
AutoPay	Enrollment + Schedule Confirmation + Cancel Flow
Chargebacks / Returns	Dispute Notification + Secure Re-Payment Option
Surveys & Marketing	Feedback Loop + Cross-sell Campaigns

Enterprise-Grade Security & Flexibility

SOC 2 Type II, PCI-DSS Compliant
Multi-tenant or private deployment models
Integrated with utility billing, CRM, and ERP systems

Inspired by Success: Tilli’s Experience with Complex Utility Checkout Flows

Tilli’s work with major enterprise clients like Freeman shows how dynamic, multi-step checkouts and event-based payment flows can be adapted to utilities.

Utility Examples Include