Public Sector

Empowering the Public Sector with Digital-First Citizen Engagement

Modern governments need modern tools.

Tilli equips public agencies with a comprehensive suite of digital solutions—Nudge, tilliPay, and tilliX—to streamline citizen communication, accelerate collections, and modernize billing and service operations.

Unlock a Seamless, Connected Experience for Citizens

From city utilities to county courts and state agencies, public institutions are under pressure to do more with less—faster, cheaper, and more transparently. Tilli enables public-sector transformation by:

Reducing operational costs from paper, postage, and manual service interactions.
Accelerating payments through real-time digital invoicing and flexible payment options.
Boosting trust and compliance with personalized, omnichannel communication.

Our Public Sector Solutions

Nudge: Proactive, Personalized Government Outreach

Connect with citizens—before they fall behind.

Nudge enables agencies to automate timely, targeted reminders via SMS, email, or voice. Whether it’s alerting residents about water shutoffs, reminding them of license renewals, or nudging them to complete benefit applications, Nudge ensures no one misses critical deadlines.

Use Cases

Utility service disruption alerts
Tax filing and property tax reminders
Social program enrollment nudges
Court date or document submission reminders

tilliX: Real-Time Bill Presentment & Action

Turn billing into instant action.

With tilliX, agencies can present invoices that citizens can pay, dispute, or schedule—all from a single digital interface. Say goodbye to confusing paper statements and hello to clarity and instant response.

Use Cases

Taxes, Water, Sewer, and Trash bill presentation
On-demand balance lookup
Payment scheduling and reminders
Historical usage visualization

See the full story. Act with confidence.

tilliX offers a 360-degree view of citizen interactions across billing, communication, and payments. Use it to identify trends, predict delinquencies, and drive smarter policy and outreach strategies.

Use Cases

At-risk customer identification
Engagement and payment analytics
Automated customer support workflows
Custom dashboards for policy impact

tilliPay: Flexible, Transparent Payments for Every Citizen

Secure, accessible payments—anytime, anywhere.

tilliPay supports multiple payment options including ACH, credit/debit cards, wallets, and in-person cash alternatives. Citizens can also split bills, set up autopay, and receive confirmation in real time.

Use Cases

Tax payments with payment plans
Court fees and fines
Permit and licensing fees
One-click payment from emails or text reminders

Why Government Agencies Choose Tilli

Omnichannel Communication: Reach constituents through their preferred channel—email, SMS, IVR, WhatsApp, and more.
Inclusive Design: ADA-compliant, multilingual interfaces ensure accessibility for all.
Security & Compliance: SOC 2 Type II certified, with full PCI-DSS Level 1 compliance and audit-ready logs.
Fast Time to Value: Go live in weeks—not months—with no-code configurability.
Proven ROI: Agencies using Tilli have reported a 50–70% drop in mailing costs and 30%+ faster collections.