Telecommunications

Powering Telecommunications with Intelligent Engagement and Billing

Tilli helps telecommunications providers across mobile, broadband, and fiber services modernize how they engage customers, manage service experiences, and streamline billing. With tilliX, Nudge, and tilliPay, telcos can shift to proactive, personalized, and digital-first communication and payment flows.

Connect. Notify. Collect.

Improve revenue collection with proactive billing alerts and frictionless payments
Reduce call center volume with real-time usage and plan updates
Streamline KYC, plan changes, and renewals with digital-first workflows
Strengthen retention through personalized engagement and lifecycle visibility

Tools That Power the User Experience

tilliX: Experience-Centric Dashboards for Telecom Teams

tilliX provides role-based dashboards for subscriber management, customer support, and operations. Designed for high-volume environments, it tracks engagement, billing activity, and service preferences across millions of customers.

For Subscribers

Self-service portal for plan details, profile management, language preferences, billing history, and communication controls

For CSRs
Quick access to subscriber status, recharge history, service tickets, and opt-in/opt-out logs for fast resolution

For Admins and Product Teams
Insights into campaign performance, churn signals, KYC compliance, payment trends, and regional engagement behavior

Use Cases

Subscriber profile and language preference management
Communication opt-in and opt-out tracking by channel and campaign
Service bundle tracking and plan migration behavior
KYC submission status and compliance workflows
Engagement trend heatmaps by region, language, and subscriber type
SIM activation, usage milestone, and renewal tracking
CSR resolution analytics and issue history mapping
Churn risk prediction and upsell opportunity analysis
Trial plan to paid conversion monitoring (for hybrid operators)
Multi-number and multi-account household view

View Types: Subscriber Portal View, CSR Support View, Admin Dashboard, Regional and Product Analytics View

Nudge: Timely, Targeted Subscriber Communication

Nudge helps telecom providers deliver personalized alerts and reminders across all customer touchpoints. From recharges and roaming activations to device upgrade offers, Nudge ensures timely and relevant communication that drives action.

Use Cases

Billing alerts and due reminders
Low balance and recharge prompts
Roaming and data pack activation nudges
SIM KYC expiry or verification notices
Plan renewal and upgrade campaigns
Usage caps, speed throttling alerts, and overage warnings
Emergency broadcast messages and service disruption notifications
Device trade-in or upgrade offers

Channel Options: SMS, Email, WhatsApp, IVR, Mobile Push, In-App Messaging

tilliPay: Secure, Flexible Telecom Payment Journeys

tilliPay enables fast, intuitive payment flows for postpaid bills, prepaid recharges, and value-added service purchases. Built for scalability and compliance, tilliPay supports global transactions, refunds, and subscription models.

Use Cases

Postpaid and hybrid billing with smart pay links
Prepaid recharges with one-click payment options
Bundled plan upgrades and add-on payments
Family or enterprise account billing with split-payment support
KYC-triggered fee payments or deposits
Refunds, chargebacks, and wallet credit applications
Auto-recharge and auto-bill pay setup with confirmation flows

Payment Methods Supported: Credit Cards, Debit Cards, Wallets, UPI, ACH, QR Codes, Pay-by-Link

Real-Time Actions Enabled by Tilli

Scenario	Digital Experience Enabled
New Bill Issued	Interactive bill summary with embedded payment link
Balance Low	Recharge prompt with instant pay option
KYC Expired	Alert with file upload and OTP flow
SIM Activation	Real-time confirmation with usage starter guide
Plan Renewal	Reminder plus upgrade and downgrade options
Language Preference Update	UI adapts to selected language with confirmation log
Opt-Out Request	Confirmation and audit trail update
Device Offer Triggered	Confirmation and audit trail update

Telecom Workflows Made Intelligent

Multi-number household billing and management
Split settlement for family and business plans
Dynamic pay link generation based on usage and plan tier
Automated refunds and balance top-up workflows
Offer personalization using plan history and engagement behavior

Ready to Redefine Subscriber Experience?

Modernize your telecom operations with real-time engagement, enterprise-grade billing orchestration, and seamless subscriber management. Guide every subscriber from activation to renewal with personalized communication, flexible payments, and intuitive self-service. Drive smarter decisions with every interaction, use behavioral data, usage insights, and dynamic preferences to engage subscribers with the right message, on the right channel, at the right time.