The Digitalization of Utilities and How To Plan for It
Utility companies are in an exciting position right now. They are responsible for providing the same infrastructure we use to get around, keep our food cold, and our families safe. But they're also faced with a lot of change — and competition — in an industry that...
How the Utility Industry Is Collecting Payments Easier and Quicker
It's true: collecting payments for utilities is a tough gig. Between keeping up with new regulations, managing a constantly changing client base, and maintaining relationships with clients that have been in business for decades, there's so much coming at you all...
The Blockchain and Utility Revolution
It's no secret that we're in the midst of a revolution. As blockchain technology becomes more and more prevalent, it's clear that there will be no end to how our lives are transformed by this new innovation. The way we think about money is changing, and with it,...
Why Your Utility Company Should Go Mobile
For those of you who are paying attention, the utility industry has been working hard to build mobile apps that make it easier than ever to communicate with your company.This means that customers can pay bills, set up automatic payments, or submit service requests...
6 Essential Tips for Optimizing Your Utility Billing Software
Whether you're a startup or a mature, established utility provider, you may have overlooked the role that your utility billing software plays in your business's efficiency and profitability. After all, dozens of factors influence the way your company operates, and...
The Power of Smart Forms
COVID-19 has drastically changed the way we do business with one another. From requiring masks at businesses to keeping our distance from others, we've all had to change the way we live and work in order to keep everyone safe. These safeguards have created an...
3 Changes Utility CFOs Should Embrace
Utilities have been on the defensive with the COVID-19 pandemic crippling much of America and its consumers. Finances are strained, people are hurting, and many companies are in the midst of trying to recover from such a horrific blow. And, the same is true...
3 Ways to Improve Customer Engagement: Utilities Edition
For many people, their utility companies are an inconvenience: they only come into contact with them when they need to pay a bill or respond to an unexpected outage or come home to a flooded basement. But in today's world, where consumers expect a personalized,...
How Customer Experience (CX) Directly Affects Utility Companies
One of the most exciting things happening today is the growing focus on customer experience. Customer experience design (CX design) is the design of the entire customer journey, from the moment a potential customer first enters a company's doors to the moment a...
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