by Tilli | Jun 1, 2022 | Customer Experience, Nudge
We live in a digital world, where customer experience is king. So the question is, how do you create a customer engagement experience that feels like magic? The customer experience is a broad concept that includes your interactions with a company and its products or...by Tilli | May 4, 2022 | Nudge, User Experience
Digital customer engagement is an umbrella term covering all the ways your customers interact with your brand online. It includes social media posts, blog posts, email newsletters, and more. When we talk about customer engagement, though, we’re not just talking...by Tilli | Apr 20, 2022 | Customer Communication, Customer Experience, Tilli
It’s time we give our customers what they want, autonomy over their money, communication, and the way they consume information and data. Most people are now prosumers and they expect more say in the way they pay bills and interact with companies. Now more than ever,...