It’s 2022, and technology has continued to move forward, creating more streamlined customer payments and interaction processes. Here are five trends that are becoming expectations for utility companies and beyond in the digital world.

Digital Signatures 

Paper contracts are a thing of the past, and customers are now moving towards digital signing for an easier and more efficient signing process. The ability to sign online and on your phone makes collecting signatures more accessible for your customers and creates an automated and streamlined process for you.

Customer Preference Management

Your customers want a more customized experience that meets them where they are. That’s where Customer Preference Management comes in. This option empowers your customers to have more of a voice in their marketing communications, allowing you to create a marketing experience that they are receptive to. This will create communications that will convert. 

Cryptocurrency

Love it or hate it, cryptocurrency has become a more requested form of payment, and many companies are catching on, including Venmo. Moving with the shifting paradigms can help you stay ahead and serve your customers on a deeper level. 

Paperless Billing

Digital opt-in for billing or paperless billing is the perfect way to bill your customers. They can receive their bills online, via SMS, and push notifications which will help increase the percentage of on-time payments. This also reduces the environmental impact of paper billing while creating an easier way to pay. 

Digital Wallets

Using Apple Pay, Google Pay, Amazon Pay and Monay (launching in 2022) will become more common for customers since it makes payment easier and instant. Gone are the days of long ACH transactions and paper bills. It’s also easy to add these payment methods to your business by using platforms designated to handle multiple payment methods like (name one company we want to promote) 

Technology will continuously evolve, but it doesn’t have to be difficult to change how you collect signatures, process payments,  and communicate with your customers. That’s why we have created multiple platforms based on your business needs so you can create a simplified and more efficient experience for your customers that will create higher revenue and less stress for you. 

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Shabbir Gilani CRO Tilli SoftwareShabbir Gilani

Chief Revenue Officer

Shabbir Gilani, Chief Revenue Officer, holds an extensive experience of 25 years in leadership, system implementation, and business development across different industry verticals. He personifies a strong combination of technology and human essence to palpate customer challenges that ensures organization-wide solution implementations on time, every time. His expertise in identifying the customer communication challenges and implementing a tailor-made apt solution can transform the digital journey of any business.

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Shahid Husain

Chief Operating Officer

A seasoned technologist with 20+ years of strategic ERP proficiency driving excellence in tech landscapes, ranging from full life cycle software development, operations, and management to organizational change and IT strategy. From solution architecture to project mastery, his in-depth knowledge amplifies our ventures, ensuring optimal client engagement and enriched service offerings. He has extensive expertise in building, developing, and leading high-performing and distributed global teams across consulting and products. Follow Shahid Husain at 

Raja Gopal Vemuri

Chief Technology Officer

Besides being the chief technology architect of Tilli’s product line and playing an instrumental role in the success of the company, Raja brings 30 years of rich technology experience, solving business problems across diverse industries ranging from pharmaceuticals, leasing, utilities, and public sector. With core experience spanning across all market leading technologies, his time has been well spent deploying over 40 SAP implementations globally.

Ali Saberi CEO Tilli Software Ali Saberi

Founder and Chief Executive Officer

Ali Saberi, is a technology maestro with an entrepreneurial spirit who founded Tilli and revolutionized the digital transformation journey of a number of utility businesses in the US. He carries over 25 years of experience in SAP management consulting with core focus on SAP IS-U/CCS and IS-PS project implementations, while working simultaneously in global digital payments and customer communication space. His relentless efforts have empowered businesses to bring the “Aha Payment Experience” and delight their customers.

 

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