by Tilli | Apr 20, 2022 | Customer Communication, Customer Experience, Tilli
It’s time we give our customers what they want, autonomy over their money, communication, and the way they consume information and data. Most people are now prosumers and they expect more say in the way they pay bills and interact with companies. Now more than ever,...
by Tilli | Feb 23, 2022 | Customer Experience, Tilli
You want to connect and communicate with your customers. Still, with growing marketing and communication technology and platforms, it can be hard to know the best way to meet your customers where they are and build authentic communication channels. So here are some of...
by Tilli | Dec 27, 2021 | Customer Experience, Tilli
Utility companies have one goal: to keep the lights on and help energy customers do the same. In today’s interconnected world, we all want to be able to control our lives, and now we want to do the same with our utilities. These companies are tasked with making...
by Tilli | Dec 6, 2021 | Customer Communication, Customer Experience, Tilli
The future’s so bright, you’re gonna need some shades.The utility industry is changing, and at an ever-increasing speed. New trends and new advances are making the industry more exciting than ever before, especially in the world of customer communication. ...
by Tilli | Oct 19, 2021 | Customer Experience, Smart Forms, Tilli
COVID-19 has drastically changed the way we do business with one another. From requiring masks at businesses to keeping our distance from others, we’ve all had to change the way we live and work in order to keep everyone safe. These safeguards have created an...
by Tilli | Oct 1, 2021 | Customer Experience, Tilli
For many people, their utility companies are an inconvenience: they only come into contact with them when they need to pay a bill or respond to an unexpected outage or come home to a flooded basement. But in today’s world, where consumers expect a personalized,...
