by Tilli | Jun 1, 2022 | Customer Experience, Nudge
We live in a digital world, where customer experience is king. So the question is, how do you create a customer engagement experience that feels like magic? The customer experience is a broad concept that includes your interactions with a company and its products or...
by Tilli | Apr 20, 2022 | Customer Communication, Customer Experience, Tilli
It’s time we give our customers what they want, autonomy over their money, communication, and the way they consume information and data. Most people are now prosumers and they expect more say in the way they pay bills and interact with companies. Now more than ever,...
by Tilli | Apr 18, 2022 | Customer Experience, Digital Billing
It’s 2022, and technology has continued to move forward, creating more streamlined customer payments and interaction processes. Here are five trends that are becoming expectations for utility companies and beyond in the digital world. Digital Signatures Paper...
by Tilli | Feb 23, 2022 | Customer Experience, Tilli
You want to connect and communicate with your customers. Still, with growing marketing and communication technology and platforms, it can be hard to know the best way to meet your customers where they are and build authentic communication channels. So here are some of...
by Tilli | Dec 27, 2021 | Customer Experience, Tilli
Utility companies have one goal: to keep the lights on and help energy customers do the same. In today’s interconnected world, we all want to be able to control our lives, and now we want to do the same with our utilities. These companies are tasked with making...
by Tilli | Dec 6, 2021 | Customer Communication, Customer Experience, Tilli
The future’s so bright, you’re gonna need some shades.The utility industry is changing, and at an ever-increasing speed. New trends and new advances are making the industry more exciting than ever before, especially in the world of customer communication. The...
