3 Ways to Improve Customer Engagement: Utilities Edition
For many people, their utility companies are an inconvenience: they only come into contact with them when they need to pay a bill or respond to an unexpected outage or come home to a flooded basement. But in today's world, where consumers expect a personalized,...
How Customer Experience (CX) Directly Affects Utility Companies
One of the most exciting things happening today is the growing focus on customer experience. Customer experience design (CX design) is the design of the entire customer journey, from the moment a potential customer first enters a company's doors to the moment a...
Know Your Customer (KYC) and the Importance of Anti-Money Laundering Compliance for Utilities
I’m sure you’re thinking, “That’s a mouthful of a title, Ali!”You’re definitely not wrong, my dear reader, but this is a topic sometimes overlooked by people and companies alike. Financial fraud (money laundering) is an unforgiving monster that has uprooted the...
Four Changes Utilities Need to Make in 2021
Adapting to new circumstances is one of the things humans do best. We see where we lack and make improvements accordingly through ingenuity, hard work, or dumb luck. These are adaptations and changes we think utilities need to make this year to create better...
Six Major Limitations of Bitcoin and Their Role With Utilities
This is Part Three in my series concerning cryptocurrency and the utility industry. You can find Part One here and Part Two here. As bitcoin makes headlines, time and time again, people are starting to take seriously the potential inherent in cryptocurrency....
The Lightning Network is Poised to Disrupt Utility Payments
The Lightning Network is Poised to Disrupt Utility Payments This is Part Two in my series concerning cryptocurrency and the utility industry. You can find Part One here. Scalability is one of the most pressing issues facing mainstream adoption of bitcoin and other...
SaaS Model for Utility Companies: An Operational Expenditure
There is an ongoing contentious discussion about the Software as a Service (SaaS) model and its role as capital expenditure (CapEx) or operational expense (OpEx). And we’re here to throw in our two cents as well. For a basic refresher, let’s discuss what CapEx and...
Frictionless Payments and the New “Customer Experience” in Utilities
Customer experience is a relatively new buzz phrase in the corporate world, especially in the utility industry. In the past, utility companies weren’t overly concerned with how customers and consumers interacted with their product because ratepayers often couldn’t...
The Case for Bitcoin and Utilities
Utility companies have historically been behind when it comes to technological innovation for consumers. Online billing portals, SMS payments, and app development have become mainstream in only the last ten or so years. It’s safe to say that suggesting utility...
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