by Tilli | Nov 1, 2021 | Tilli, User Experience
For those of you who are paying attention, the utility industry has been working hard to build mobile apps that make it easier than ever to communicate with your company.This means that customers can pay bills, set up automatic payments, or submit service requests...
by Tilli | Oct 26, 2021 | Software, Tilli, User Experience
Whether you’re a startup or a mature, established utility provider, you may have overlooked the role that your utility billing software plays in your business’s efficiency and profitability. After all, dozens of factors influence the way your company...
by Tilli | Oct 19, 2021 | Customer Experience, Smart Forms, Tilli
COVID-19 has drastically changed the way we do business with one another. From requiring masks at businesses to keeping our distance from others, we’ve all had to change the way we live and work in order to keep everyone safe. These safeguards have created an...
by Ali Saberi | Oct 12, 2021 | Business, IT Infrastructure, Technological Innovation, Tilli
Utilities have been on the defensive with the COVID-19 pandemic crippling much of America and its consumers. Finances are strained, people are hurting, and many companies are in the midst of trying to recover from such a horrific blow. And, the same is true globally....
by Tilli | Oct 1, 2021 | Customer Experience, Tilli
For many people, their utility companies are an inconvenience: they only come into contact with them when they need to pay a bill or respond to an unexpected outage or come home to a flooded basement. But in today’s world, where consumers expect a personalized,...
by Tilli | Oct 1, 2021 | Customer Experience, Tilli
One of the most exciting things happening today is the growing focus on customer experience. Customer experience design (CX design) is the design of the entire customer journey, from the moment a potential customer first enters a company’s doors to the moment a...
Shabbir Gilani
Shahid Husain
Raja Gopal Vemuri
Ali Saberi