by Tilli | Dec 27, 2021 | Customer Experience, Tilli
Utility companies have one goal: to keep the lights on and help energy customers do the same. In today’s interconnected world, we all want to be able to control our lives, and now we want to do the same with our utilities. These companies are tasked with making...
by Tilli | Dec 6, 2021 | Customer Communication, Customer Experience, Tilli
The future’s so bright, you’re gonna need some shades.The utility industry is changing, and at an ever-increasing speed. New trends and new advances are making the industry more exciting than ever before, especially in the world of customer communication. The...
by Tilli | Oct 19, 2021 | Customer Experience, Smart Forms, Tilli
COVID-19 has drastically changed the way we do business with one another. From requiring masks at businesses to keeping our distance from others, we’ve all had to change the way we live and work in order to keep everyone safe. These safeguards have created an...
by Tilli | Oct 1, 2021 | Customer Experience, Tilli
For many people, their utility companies are an inconvenience: they only come into contact with them when they need to pay a bill or respond to an unexpected outage or come home to a flooded basement. But in today’s world, where consumers expect a personalized,...
by Tilli | Oct 1, 2021 | Customer Experience, Tilli
One of the most exciting things happening today is the growing focus on customer experience. Customer experience design (CX design) is the design of the entire customer journey, from the moment a potential customer first enters a company’s doors to the moment a...
by Ali Saberi | Jun 28, 2021 | Customer Experience, Privacy, Security, Tilli, User Experience
I’m sure you’re thinking, “That’s a mouthful of a title, Ali!”You’re definitely not wrong, my dear reader, but this is a topic sometimes overlooked by people and companies alike. Financial fraud (money laundering) is an unforgiving monster that has uprooted the lives...
Shabbir Gilani
Shahid Husain
Raja Gopal Vemuri
Ali Saberi