by Tilli | Feb 14, 2025 | Case Studies
Challenge Freeman, a leading provider of event management and experiences, faced inefficiencies in their online portal’s checkout process. Their existing system struggled with: Delayed processing of orders, invoices, and payments. A fragmented approach to...
by Tilli | Feb 13, 2025 | Case Studies
Background Howard County, Maryland, known for its innovative customer service approach, sought to enhance its award-winning customer portal. The County aimed to build a unified communication platform that improved customer interactions, streamlined processes, and...
by Tilli | Feb 13, 2025 | Case Studies
Background Washington Gas (WGL), facing rising operating costs and challenges in legacy system functionalities, sought to modernize its operations. Limited communication channels, delayed time-to-market for new features, and high costs associated with printing, call...
by Tilli | Feb 13, 2025 | Case Studies
Summary WGL Energy, a subsidiary of AltaGas, partnered with Tilli to revolutionize their payment processes by integrating Tilli’s Monay Global Payment Stack with Salesforce Sales Cloud. This integration enabled seamless and secure capturing of card and eCheck details,...
by Tilli | Apr 19, 2022 | Case Studies
CASE STUDY IN PARTNERSHIP WITH WASHINGTON GAS Background and Summary for Customer Communication Experience Washington Gas is a regulated utility providing natural gas service to more than 1.2 million customers in the District of Columbia, Maryland, and Virginia. The...
by Tilli | Apr 19, 2022 | Case Studies
CASE STUDY IN PARTNERSHIP WITH HOWARD COUNTY Background Howard County has been one of the fastest-growing counties since 2017. As a result, the county determined that the most successful path to engage with its constituents and customers was to provide a fully...