Freeman Enhances Secure Checkout with tilliX’s Low-Code BRF Solution

Challenge

Freeman, a leading provider of event management and experiences, faced inefficiencies in their online portal’s checkout process. Their existing system struggled with:

• • Delayed processing of orders, invoices, and payments.
  • A fragmented approach to capturing user consent for transactional processes.
  • Limited agility in deploying and maintaining changes due to a reliance on complex and rigid development cycles.

These challenges impacted operational efficiency, customer satisfaction, and compliance, creating the need for a modern, adaptable solution.

Solution: tilliX Low-Code BRF Implementation

Freeman deployed tilliX’s Business Rules Framework (BRF), a low-code solution specifically designed for quicker and more flexible deployment and ongoing system maintenance. The BRF empowered Freeman to:

1. 1. Streamline Order-to-Invoice and Payment Processes:
      • Enabled real-time, automated processing of orders, invoices, and payments, reducing the manual workload and operational delays.
   2. Capture User Consent with Ease:
      • Integrated consent management seamlessly into the checkout process. Consent for the Order -> Payment -> Invoice workflow was securely captured as part of each transaction, ensuring compliance with regulatory standards.
   3. Leverage Low-Code Technology:
      • The low-code architecture allowed rapid system customizations to meet evolving business needs without requiring extensive development efforts.
      • A flexible drag-and-drop interface for defining and modifying business rules significantly reduced time-to-market for feature updates.
   4. Ensure Scalability and Security:
      • TilliX’s architecture was built to scale, supporting high transaction volumes with robust security to protect sensitive payment and order data.

Results:

1. Enhanced Customer Experience:

• • Customers enjoyed a seamless, user-friendly checkout experience with immediate payment processing and transparent transaction confirmations.
  • The intuitive portal provided clarity and ease of use, improving overall satisfaction.

2. Operational Efficiency:

• • Manual intervention was reduced by over 60%, allowing Freeman’s staff to focus on strategic tasks.
  • Automated workflows minimized errors and processing delays.

3. Flexibility and Agility:

• • The low-code BRF enabled Freeman to quickly implement changes, such as adapting to new business rules or regulatory updates, without relying on lengthy development cycles.
  • The framework’s reusability further accelerated the deployment of future enhancements.

4. Compliance and Security:

• • Integrated consent management and secure data handling ensured adherence to regulatory standards while fostering trust with users.

5. Scalability:

• • The system was designed to support high transactional volumes, making it future-ready for Freeman’s growing business.