It’s time we give our customers what they want, autonomy over their money, communication, and the way they consume information and data. Most people are now prosumers and they expect more say in the way they pay bills and interact with companies. Now more than ever,...
CASE STUDY IN PARTNERSHIP WITH WASHINGTON GAS Background and Summary Washington Gas is a regulated utility providing natural gas service to more than 1.2 million customers in the District of Columbia, Maryland, and Virginia. The company provides energy to residential,...
CASE STUDY IN PARTNERSHIP WITH WASHINGTON GAS Background and Summary for Customer Communication Experience Washington Gas is a regulated utility providing natural gas service to more than 1.2 million customers in the District of Columbia, Maryland, and Virginia. The...
CASE STUDY IN PARTNERSHIP WITH HOWARD COUNTY Background Howard County has been one of the fastest-growing counties since 2017. As a result, the county determined that the most successful path to engage with its constituents and customers was to provide a fully...
It’s 2022, and technology has continued to move forward, creating more streamlined customer payments and interaction processes. Here are five trends that are becoming expectations for utility companies and beyond in the digital world. Digital Signatures Paper...
