by Tilli | Dec 27, 2021 | Customer Experience, Tilli
Utility companies have one goal: to keep the lights on and help energy customers do the same. In today’s interconnected world, we all want to be able to control our lives, and now we want to do the same with our utilities. These companies are tasked with making...
by Tilli | Dec 20, 2021 | Digital Billing, Digital Currency, Tilli
Utilities are changing. The industry is shifting from a centralized power supply model to an increasingly decentralized, customer-centric, and digital model. It’s increasingly important that utility companies embrace a holistic digital transformation to entirely...
by Tilli | Dec 6, 2021 | Customer Communication, Customer Experience, Tilli
The future’s so bright, you’re gonna need some shades.The utility industry is changing, and at an ever-increasing speed. New trends and new advances are making the industry more exciting than ever before, especially in the world of customer communication. The...
by Tilli | Dec 1, 2021 | Technological Innovation, Tilli
Utilities have had two main ways of monitoring their grids in the past. The first has been to use human inspectors and technicians, going out into the field and looking at things manually. The second has been to put sensors in the field, which can send information...
